✅ Core service commitment
Free shipping in all 50 states of the United States
No minimum spending threshold (a pack of wet wipes is also free shipping!)
Strengthen anti-shock packaging for fragile items (ceramic bowls/glass fish tanks)
Extremely fast delivery
95% of orders are shipped out within 24 hours (orders placed before 10 am on weekdays)
Smart warehouse:
▸ West: Los Angeles warehouse in California (pet toys/apparel)
▸ Central: Denver, Colorado main warehouse (pet bed mats/washing and care)
▸ East: Newark, New Jersey warehouse (fish tanks/reptile equipment)
Shipping time guarantee
Region Main carrier Estimated time
West (CA/NV, etc.) FedEx Ground 1-2 working days
Central (TX/CO, etc.) USPS Priority 2-3 working days
East (NY/FL, etc.) UPS SurePost 3-5 working days
*Alaska/Hawaii +1-2 working days For remote areas, please contact customer service*
⚠️ Important Terms and Conditions
Large items (≥30 inches/over 15lbs)
Appointment required for delivery (customer service will contact you within 48 hours after ordering)
Home installation service is available (+$29/item)
Signature Specifications
Fragile items must be inspected and signed for on the spot
A safe place can be designated (garage/porch)
Extreme weather protection
Waterproof packaging for rainy and snowy days (toys/electronic devices)
Sun-resistant packaging in high temperature areas (to prevent plastic deformation)
🔄 Worry-free return policy
Type Time limit Conditions Fee
Quality issues Within 30 days Unused + intact packaging Free pickup
Customer reasons Within 14 days Labels not removed + resale $7.99
📞 Delivery support
Customer service phone: + (626) 384-6327 (7AM-7PM Pacific Time)
Urgent consultation: lichunfeng@purrcove.com (mark “Urgent Delivery” priority)
Logistics tracking: Login to your account → Order details → Click on the waybill number
📜 Policy statement
We will pay for the damage to the package caused by the carrier in advance
Default includes
200
Transportation insurance (can be upgraded to
200 Transportation insurance (can be upgraded to 1000 for a fee)
Protected by Section 2-325 of the Uniform Commercial Code of the United States
Update date: March 2024 | The final right of interpretation belongs to LICHUNFENG INC
Additional content
Seasonal tips:
“Christmas season orders are due by December 15th, ensuring delivery before the holiday”
Membership privileges:
“VIP members enjoy night/weekend appointment delivery”
Environmental protection commitment:
“All packaging uses degradable materials + pet-safe ink”
If you need to further streamline or add specific categories (such as live plants/electronic devices), please specify!